22 - 23 March 2027 | Royal Randwick Racecourse Sydney, Australia
The premier ANZ platform where customer contact leaders
shape the future of service and experience.
Customer Contact Week Australia and New Zealand - 2027 Agenda
Customer Contact Week ANZ 2027 brings together the region's most influential contact centre executives, operations leaders and customer service decision-makers — the people responsible for the performance, transformation and future direction of their contact centre operations.
Taking place in Sydney on 22–23 March 2027, CCW ANZ is the meeting point for leaders tackling the critical challenges facing today's contact centres — from AI and intelligent automation, workforce optimisation and agent performance to omnichannel operations, customer demand, technology transformation and operational efficiency.
Across two days, discover how leading contact centres are evolving their operating models, empowering agents, adopting next-generation technology and delivering smarter, faster and more connected customer interactions.
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