CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Workshop Day: Wednesday 28th February
10:00 am - 10:30 am
Arrival & Registration
10:30 am - 12:30 pm
Workshop One | Identifying the BPO Opportunity
Taryn Paddle -
Customer Experience Manager,
Pacific Blue
12:30 pm - 1:30 pm
Lunch Break
1:30 pm - 3:30 pm
Workshop Two | Future of Work: AI Investments & Employee Success
Sarah Stone -
Co-founder,
linkABLE
3:30 pm - 5:30 pm
Workshop Three | Build a Contact Centre
Duncan Guy -
Chief Executive Officer,
SensesWA
Ever wondered what you would do if you could start afresh? Looking to build a contact centre for your business but unsure where to start? In this workshop Duncan Guy will share his insights before opening the session up to the group to explore the priorities in creating a contact centre and the anticipated roadblocks to be overcome to deliver excellent customer experiences.
5:30 pm - 7:00 pm
Pre-Event Networking Drinks
Sponsored by: Webex by Cisco
