This panel will look at the future of contact centres and whether organisations should outsource parts of their operations for cost reduction and process efficiency. This session will determine how we need the right call routing technologies, workforce capabilities and messaging across both our internal and outsourced contact centres.
It is here our panellists will debate from four perspectives on the pros and cons of:
Outsourcing your contact centre for a short amount of time
Outsourcing contact centres permanently
Building your own offshore facility
New training capabilities for consistency in agent delivery with every customer
Check out the incredible speaker line-up to see who will be joining Antoine.
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