CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
Anton Derham
Head of Customer Service PICA Group
Conference Day Two: Friday 1st March
12:00 PM End User Case Study | How to Reap the Rewards of a Highly Engaged Team
- Effective recruitment
- What makes your workplace attractive?
- How to retain good team members:
o Onboarding
o Training
o Reward and recognition
o Job diversity
o Pathways
o The value of 1:1’s
o Clear metrics and performance/behavioural expectations
- Knowing your customers: ensuring teams can deliver to their expectations
- The positive effects of strong leadership
Check out the incredible speaker line-up to see who will be joining Anton.
Download The Latest Agenda
