18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Miguel Murillo
Associate Director, Global Customer Service Avanos Medical
Customer Contact Week ANZ 2026 - Day Two
10:20 AM Keynote Panel | Beyond Service: Redefining the Role of the Contact Centre in Business Success
Exploring how contact centres are shifting from transactional support to strategic drivers of loyalty, growth, and brand trust, while building value of the agents for the whole organisation.
Key Takeaway - Discover how empowering agents and building their strategic value can strengthen loyalty, growth, and brand trust.
2:40 PM Panel Discussion | The Future of Learning: Building Skills for the Evolving Contact Centre
Panel Discussion | The Future of Learning: Building Skills for the Evolving Contact Centre
How organisations are rethinking training and upskilling to prepare employees for new technologies, complex customer needs, and changing career expectations.
Key Takeaway - Understand how innovative learning approaches can drive engagement, performance, and long-term organisational success.
Check out the incredible speaker line-up to see who will be joining Miguel.
Download The Latest Agenda
