On a path to develop the omni agent who can do it all, this panel of expert speakers will address the way digital transformation, AI and humans can complement each other for the future, disruption-proof contact centre.
Part of this transformation incorporates the need for organisations to lift and shift their current technologies so it aligns with customer expectations, as well truly understanding the full capabilities of the services they have.
Learn how we need to stop separating people with automation, and how the future contact centre will be one that has it all!
Creating and supporting the superhero agent that can
pivot their roles in times of change