Thursday, February 25th, 2021
Stephen Dargan, Head of Bankwest’s Contact Centres, will present on a new way contact centres can improve their daily operations.
Through the application of Shingo principles and an operational excellence program within the contact centre itself, Bankwest has spent the past year witnessing improved productivity, customer metrics and overall operational performance.
Learn why contact centres now need to implement a different way of thinking operationally for true resilience.