Customers are getting harder to please. Recent research by McKinsey shows that two-thirds of millennials expect real-time customer service and three-quarters of all customers expect consistent cross-channel service experience. Join us for a roundtable discussion that explores the potential of AI in transforming contact centres to deal with the complexity and variety of customer needs.

Our three-part discussion will dive into key themes:

-         Designing and delivering engaging customer journeys, using AI to anticipate customer needs, offer personalised solutions and resolve issues quickly and effectively.

-         How to bring the best out of people by using AI to augment their capabilities and performance, while ensuring their satisfaction, retention, and development.

-         Measuring and improving customer service across channels with AI-driven insights from customer feedback, behaviour, and preferences.

Explore strategic possibilities and practical applications for AI to transform contact centres to deliver exceptional value to your business and customers