We need your help!

Every year, we build a report that helps professionals in Australia, like yourself, understand and benchmark against what's happening today in the Contact Centre and Customer Service industry, including:

  • What Contact Centre strategies your peers and competitors are using
  • How they are evolving in response to increasing customer demands, new technologies and digital capabilities
  • The primary areas they are investing in to improve their customer service, processes and customer contact
  • Where they are seeing the most success and return in terms of their Contact Centre and CX strategy

But the truth is, we wouldn't be able to produce this report without your help !

If you're interested in contributing to our research, please complete this short 4 minute survey!

As a token of appreciation for participating, you will enter the draw to win a $100 Myer Gift Voucher, as well as being the first to receive the exclusive report to find out the latest Contact Centre trends in Australia and New Zealand.

Thanks in advance for taking the survey.

The Contact Centre Week Team