CELEBRATING 10 YEARS
OF INDUSTRY CONNECTION, CONVERSATION, TRANSFORMATION
& EXCELLENCE
4-6 March 2025 | The STAR, Gold Coast
THE BIGGEST, BEST AND BOLDEST CUSTOMER CONTACT EVENT IN THE SOUTHERN HEMISPHERE
The 2024 Customer Contact Week ANZ, centred around "Connections That Matter," delivered interactive sessions and networking activities that connected ANZ leaders to explore the most pressing challenges facing the industry. The collaboration and engagement of our speakers, attendees and partners was instrumental in delivering a dynamic atmosphere, allowing for meaningful exchanges and collaborative learning.
Looking ahead to 2025, CCW is poised to celebrate a remarkable decade of excellence and transformation in ANZ. This marks the 10th anniversary of the most innovative and influential Customer Contact event, a milestone that calls for a grand celebration! The theme for this year, "Celebrate a Decade of Excellence and Transformation: Getting Set for the Next Decade," encourages us to reflect on ten years of ground-breaking achievements while also preparing for the thrilling future that lies ahead in the ever-evolving world of customer contact.
This conference goes beyond being a mere event – it's a transformative expedition into the next decade of customer contact. Packed with a line-up of fresh and engaging experiences, CCW 2025 will connect ANZ leaders and deep-dive into the latest use cases, to equip you for a new era of innovation and success in the ever-changing realm of customer contact.
Looking ahead to 2025, CCW is poised to celebrate a remarkable decade of excellence and transformation in ANZ. This marks the 10th anniversary of the most innovative and influential Customer Contact event, a milestone that calls for a grand celebration! The theme for this year, "Celebrate a Decade of Excellence and Transformation: Getting Set for the Next Decade," encourages us to reflect on ten years of ground-breaking achievements while also preparing for the thrilling future that lies ahead in the ever-evolving world of customer contact.
This conference goes beyond being a mere event – it's a transformative expedition into the next decade of customer contact. Packed with a line-up of fresh and engaging experiences, CCW 2025 will connect ANZ leaders and deep-dive into the latest use cases, to equip you for a new era of innovation and success in the ever-changing realm of customer contact.
Check out the event highlights!
Relive the magic of Customer Contact Week ANZ 2024! This showreel captures the energy, insights, and connections that make CCW the premier event for the customer experience (CX) industry in Australia & New Zealand. Get excited for the future! We're gearing up for an even bigger and better 10th anniversary celebration in 2025!
BECOME A CCW SPONSOR
Elevate your brand and forge valuable connections at CCW 2025, the premier customer contact event in Australia & New Zealand. As a sponsor or exhibitor, you'll gain unparalleled access to a highly engaged audience of industry leaders, decision-makers, and CX professionals.
Showcase your innovative solutions, build brand awareness, and position yourself at the forefront of the evolving customer experience and contact centre landscape. Don't miss this opportunity to connect with the brightest minds in CX and shape the future of the industry!
What you missed at CCW 2024
50+ ANZ Leaders On Stage
CCW 2024 brought an electric line up of speakers, sharing insights from different industries across use case presentations, engaging panel discussions and interactive roundtables. With real business insights and actionable takeaways, this years line up delivered real learning opportunities for attendees.
CCW Excellence Awards
Industry excellence was celebrated with 6 prestigious Awards at our Stars in Their Eyes Awards night. Filled with unforgettable flair and sparkle, the 2024 Awards were a beacon to success stories and celebration
Most Interactive CCW (Yet!)
CCW 2024 had an unprecedented level of engagement and participatory experiences, with over 100 audience questions, 250 poll votes and 10+ hours of engaging networking time!
2025 Sneak Peak
100+ Expert Speakers
Diamond Disco & CCW Awards
Executive Leaders Day
CCW Time Capsule
Deep Dive Tracks & Big
Ideas Stage
Technological Solutions Showcase
LEADING THE CHARGE: CHECK OUT THE STELLAR LINEUP OF ATTENDEES AT CCW 2024!
The Industry's Most Exciting Night of the Year!
The 2024 CCW Excellence Awards Night was a resounding success, bringing together the brightest minds and most innovative companies in the customer contact industry.
Held on February 29th, the evening glittered with recognition and celebration as we honoured the teams and individuals who are pushing the boundaries of customer experience (CX).
From award-winning contact centers to ground-breaking technological advancements, the night showcased the incredible talent and dedication shaping the future of CX.
A Five Star Event! See what our attendees are saying:
The event was amazing most of all due to the great people - organizer team and attendees. That said, the topic, the venue, and the setting were also world class. I would recommend your event to any customer-focused organization and professional!
CCW 2024 was a powerhouse of great speakers, diverse and relevant content, and helpful vendor support. It was great to be in a room full of people passionate about the customer experience, and I learnt a lot to take back to my business. Can’t wait for CCW 2025!
The CCW team did an amazing job organising and executing the event. All the sessions were well thought of and as an attendee I was able to learn so much. I also enjoyed networking and meeting leaders from across the contact centre industry
Had the most wonderful time at Customer Contact Week Australia and NZ last week. It was so invigorating to be around so many like-minded, #customercentric people! There were so many insightful speakers, fantastic insight into the future of customer service with #AI, so many different perspectives and industries, and I met the best people!
Unforgettable Experiences at #CCWEEKAU
2024 Sponsors and Partners
Foundation Sponsor
Platinum Partner
Gold Sponsors
Gold Sponsors
Event Partners
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Supporting Partner
Supporting Partner
Media Partners
