Welcoming our latest sponsor:

THE HOME OF CUSTOMER CONTACT IN Australia & NZ

Customer Contact Week 2020 will provide you with the necessary roadmap and tools to adapt your People, Process, Technology and Customer Service Delivery strategy towards a new frontier. We’ll bring together pioneering organisations to discuss how they are successfully navigating this change and transforming their Contact Centres into a unified CX Hub that will forever change the way customers connect.

The #1 Customer Contact Event in Australia & NZ!

70+

EXPERT SPEAKERS

8

TOPIC STREAMS

6

INTERACTIVE WORKSHOPS

3

EXCLUSIVE SITE TOURS

Chief Customer Officers Confirmed…

Lawrence Mitchell

Lawrence Mitchell

Chief Customer Officer

Steven Bailey

Steven Bailey

Chief Customer Officer

Lee Scales

Lee Scales

Chief Customer Officer

Inspirational Speakers Include:

View All Speakers

2020 CCW Excellence Awards

We strive to recognise facilities, teams, individuals and solutions providers who are making the greatest contributions to the customer contact space by driving innovation, service design and exceptional user experiences.

Unforgettable Experiences..

What We'll Cover in 2020

Going from EX to CX :

People and Culture

  • Going from EX to CX : The Steps for Engaged, Authentic Contact Centre Agents that hits the X factor for employees and customers
  • Flexible Working – the secret to Increased Agent Productivity?
  • Reimagining Workspaces and Environment – the Future of Work

Look Beyond Traditional Boundaries

Technology
Innovation

  • The Human Face of Digital: How to Retain your Brand Identity and Connection
  • The Digital Integration Problem: Incorporate All Your Customer Data Across Your Digital Touch Points
  • Unveiling New Self-Service Platforms such as Virtual Agents and Live Chat

Upskill Your Frontline into Leadership Positions

Process Excellence

  • Migrating to CX: The Role of Agile in Driving Change and Service Strategies
  • Finding the Right Operating Model: Determine the Right Operational Strategy for your Customer Contact Hub
  • Unveiling New KPIs and Measurement Models to drive Customer Outcomes

Upskill Your Frontline into Leadership Positions

CCW Exec Club:
Innovation Talks

  • Future-proof your CX Differentiator: Evolve your Customer Experience Delivery to Stay Relevant & Innovative
  • Unleashing Customer Data and Advanced Analytics to Drive Customer Relationships
  • Operational efficiency Vs. Intelligent Customer Service: The role of AI & Automation

What Our Past Attendees Had to Say About the Event:

Thank You to Our Partners!

Diamond Sponsor
Platinum Partner
Gold Sponsor
Event Partners
Event Partners
Event Partners
Event Partners
Exhibition Partners
Exhibition Partners
Exhibition Partners
Recruitment Partner
Supporting Partner
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners
Media Partners