What you need is an easy way to spot the problems inherent in your online self-service experience so that your own unique path to improvement becomes clear. That’s where this guide can help. It provides you with the first-ever publication of The Five Checkpoints of online self-service, co-developed based on best practices by Forrester Research, Inc. and IntelliResponse.
Download PDF AttachmentIntelliresponse Presents: Achieving Excellence in Online Customer Service - 5 Checkpoints
Customer Contact Week | 03/18/2013