The role of the customer service agent has always been a challenging one, and recent CX technology trends have only increased the degree of difficulty agents face when working to provide quality solutions. Identifying and implementing an effective workforce management system is key to creating a supportive approach towards employees in need of empathy as they face a critical customer service learning curve.
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When It Comes To Gen AI Don’t Just Worry About C Suite Buy-In. Prioritize Getting Your Team On Board
2024-04-04
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