Our first guest interview (cue the confetti!) is with none other than Jennifer Chiang, the head of Customer Success at Seso Inc. and celebrated author of the Amazon bestseller, The Startup's Guide to Customer Success: How to Champion the Customer at Your Company.
Join us as we talk all things CS-- how to take the pulse of your product to develop a customer success strategy, how to integrate customer success cross-departmentally, and how to juggle it all while getting a start-up off the ground.
Whether you are a customer success all-star in an established company, or in a completely different role in a tech startup, if you have a customer that you want to delight, then this podcast is for you!
Thanks so much, Jennifer, for joining us. You should definitely pick up a copy of The Startup's Guide- and maybe pair it with some Sudoku puzzles and a bowl of noodles, two of Jennifer's self-professed favorite things.
Want more insight into how women are changing the CX game? Follow us on IG @ccwomenstrong. Interested in being featured? Don't hesitate to reach out to us-- we can brew enough coffee for the lot of us.