The world of customer experience and customer success changes faster than many of us can anticipate. New technologies and services, the burgeoning capacity of AI, and the overwhelming amount of research on customer habits– sometimes it’s a bit of a scramble to stay on top of it all, even with a team of CS experts on your side.
One way to roll with the punches, rather than getting punched down, is to crack open an old-fashioned book (or turn on a new-fashioned Kindle). There are so many books out there that could really jumpstart, reorganize, or help restrategize any CS/CX department.
And so many of them are written by women.
Download this comprehensive review and receive
- insight into industry topics such as AI integration, productization, CS for startups, and neuromarketing.
- ideas for books to read and assign for business-wide reading groups.
- a look into how women are changing the CX/CS industry from the inside.