The unfortunate reality is that so much customer experience dialogue is theoretical. Thought leaders routinely say what brands should do, and technology marketers talk about what new solutions could do. But what about examples of brands that have actually unified touch points, uncovered vivid customer intelligence, empowered employees, and elevated omnichannel journeys? Those real-world success stories have long been lacking.
Until now.
CCW Digital is thrilled to share the extensive Five 9 Customer Success Book 2023 which provides a cross-industry look at how numerous brands have overcome customer contact challenges – and unlocked demonstrable improvements in their customer experience. Topics and highlights include:
- How brands like Bissell digitally transformed their contact center to reduce costs, improve productivity, and grow CSAT
- How brands like Nutrisystem integrated contact center systems, automated workflow, and boosted efficiency
- How brands like Omaha Steaks delivered exceptional customer service in the face of massive contact volume and the pivot to remote work
- How brands like Wyndham Hotels & Resorts harnessed modern contact center technology to reduce costs while providing a top-class customer experience
- How brands like OceanFirst Bank harnessed AI to improve agent skill and efficiency