The CCW Excellence Awards are back for 2026!

We want to recognize you during the CCW Excellence Awards Gala on March 18, 2026 at the Royal Randwick Racecourse in Sydney! We'll be celebrating the most innovative companies and top-performing executives for their impactful contributions to the customer contact profession.

With 6 award categories (including 2 new categories!) to highlight the accomplishments of the customer contact community, register for our awards and tell us your company story to be in the running to win!

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, but also positions you and your organisation as thought leaders in the region.

This category celebrates organisations that have developed a succinct and effective onboarding and retention program within their employees.

This award celebrates excellence in government-led contact centres that put citizens at the heart of service delivery. It recognises innovative approaches to managing complexity, building trust, and improving citizen experience through technology, process optimisation, and empowered teams. Entrants should describe their approach to overcoming challenges while maintaining a citizen-first mindset.

Judges will look for measurable improvements in customer satisfaction, operational efficiency, employee engagement, and public trust — showcasing how your organisation has set a new benchmark for government service excellence.

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, but also positions you and your organisation as thought leaders in the region.

This category celebrates the teams that have prioritised customer loyalty and retention over the past year. Looking at the key engagement and marketing strategies that have improved customer opinion and overall metrics

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, but also positions you and your organisation as thought leaders in the region.

This category celebrates the best in customer contact. Looking at the overall contact centre and how the department has become a key and effective channel for the broader business

This award recognises the most impactful use of artificial intelligence within a contact centre environment — from proof-of-concept initiatives to fully scaled solutions. It celebrates organisations that have successfully harnessed AI to transform operations, elevate agent experiences, and enhance customer outcomes.

Entrants should outline the challenge their contact centre faced, why AI was chosen as the solution, and how it was implemented. Judges will be looking for creativity, technical innovation, and resilience in overcoming key challenges during the deployment process.

This award recognizes organizations that have implemented exceptional programs to foster the growth and development of their employees.

The 7th Annual Customer Contact Week team is delighted to announce the return of the CCW Excellence Awards! These awards aim to recognise those facilities, teams, individuals and solutions providers who are making the greatest contributions to the customer contact space by driving innovation, service design and exceptional user experiences.

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, but also positions you and your organisation as thought leaders in the region.

This category celebrates contact centre agents that have gone above and beyond over the past year to support their customers and their organisation.