The CCW Excellence Awards are back for 2025!

We want to recognize you during the CCW Excellence Awards Gala on March 5, 2025 on the Gold Coast! We'll be celebrating the most innovative companies and top-performing executives for their impactful contributions to the customer contact profession.

With 6 award categories to highlight the accomplishments of the customer contact community, register for our awards and tell us your company story to be in the running to win!

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, but also positions you and your organisation as thought leaders in the region.

This category celebrates organisations that have developed a succinct and effective onboarding and retention program within their employees.

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, but also positions you and your organisation as thought leaders in the region.

This category celebrates the digital delivery and effective channel management across the organisation. Also looking at how businesses have utilised self-service to improve the overall customer experience.

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, but also positions you and your organisation as thought leaders in the region.

This category celebrates the teams that have prioritised customer loyalty and retention over the past year. Looking at the key engagement and marketing strategies that have improved customer opinion and overall metrics

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, but also positions you and your organisation as thought leaders in the region.

This category celebrates the best in customer contact. Looking at the overall contact centre and how the department has become a key and effective channel for the broader business

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, but also positions you and your organisation as thought leaders in the region.

This category celebrates the contact centre leader who has demonstrated values such as empathy and effective leadership over the last 12 months.

This award recognizes organizations that have implemented exceptional programs to foster the growth and development of their employees.

The 7th Annual Customer Contact Week team is delighted to announce the return of the CCW Excellence Awards! These awards aim to recognise those facilities, teams, individuals and solutions providers who are making the greatest contributions to the customer contact space by driving innovation, service design and exceptional user experiences.

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, but also positions you and your organisation as thought leaders in the region.

This category celebrates contact centre agents that have gone above and beyond over the past year to support their customers and their organisation.