The Customer Contact Week (CCW) ANZ 2026 agenda is currently in development and will be launched soon as we prepare for our next event in Sydney, 18–19 March 2026 at Royal Randwick Racecourse.

In the meantime, download the 2025 CCW ANZ Event Guide to explore why this is the leading customer contact and customer experience event in Australia and New Zealand. Inside the 2025 guide, you’ll find:

• A line-up of industry leaders sharing proven customer experience strategies
• The most relevant topics driving customer contact transformation
• A packed, three-day agenda filled with actionable insights
• Success stories and highlights from past CCW attendees
• Details on the prestigious CCW Excellence Awards

By downloading the 2025 event guide, you’ll gain a clear view of the CCW experience and see why senior CX, contact centre, and digital service leaders from across ANZ attend year after year.

Stay tuned - the 2026 CCW ANZ agenda in Sydney will be released in the coming months. Download the 2025 CCW Event Guide today and start planning your customer experience strategy.

Just released - The Attendee List for Customer Contact Week 2025 #CCWEEKAU provides an overview of the top companies and professionals who attended the event. This comprehensive list includes executives, decision-makers, and customer service professionals from a wide range of industries, all coming together to learn about the latest trends and strategies in customer service.

Make sure you don't miss out! Get your delegate tickets today for region's #1 Customer Contact event. Yes, we really mean it!

As a community we know we can’t be all together in-person just yet, so join us on the 21st October 2021 as we UNITE online!

Plus! Meet some of the speakers and hear their stories in the lead up to our Customer Contact Week Australia & NZ Flagship (in-person) show between 24-25 February 2022!

Join Fellow Speakers:

• Kylie Green, Corporate Customer Experience Coordinator, Logan City Council
• Tanya Eglinton, Head of Contact Centres, ANZ
• Joan Brierley, Director Service Delivery Driver and Vehicle Services, Department of Transport WA
• Robert Lopez, General Manager Customer Experience and Innovation, Norths Collective
• Sabina Vitacca, Mindfulness Coach, Meditate Now
• Lyndon Summers, Product Owner, Open Universities
• Lauren Reid, Manager of Member Services, ESSSuper
• Cheyne Mailhot, Webex Customer Experience Consultant, CISCO
• Michael Dyson, Head of Service Design, NBN Co.
• Sol Rabinowicz, Chief Executive Officer, Premier Contact Point
  
  

Over 60 organisations have already registered to be a part of the Customer Contact Week event at the Gold Coast. View the delegate list now to see the profile of attendees!

You'll be joining senior level attendees from companies including Optus, AIA, NBN, ANZ, Sunsuper, RACV, Bendigo and Adelaide Bank, Queensland Treasury, RSPCA, plus many more.

Download the agenda at-a-glance now and get a quick glimpse into the speakers, topics and sessions to be covered during the event.

Nothing is more important to us than the safety and wellbeing of our attendees, partners and employees at the Customer Contact Week 2022. We operate in accordance with our COVID-Safety Plan and in line with the guidance of Queensland State Government and The Star Gold Coast. 

Thinking about attending CCW Australia and NZ? We are here to help you convince your colleague or manager to attend. Take a look at the top reasons why you should attend. This ROI Toolkit includes:

• Convince your boss letter
  
• Top reasons to attend
• Pricing guide
• and more!
  

If you would like a copy of this kit sent to you directly, contact us. 

#CCWeekAU 2019 was our biggest and best event yet! Check out the most unforgettable moments from the week in the Post Show Report. Included in the report is an attendee analysis, testimonials, award winners, who's coming back in 2020 and so much more!

Who will you meet at CCW? Explore the 2019 attendee snapshot to see who else was there and what you can expect for 2020!