Discover CCW ANZ 2026 – Where Australia’s CX Leaders Unite

Experience the future of customer contact at Customer Contact Week ANZ 2026, taking place at Royal Randwick Racecourse, Sydney.

1. Leadership Keynote by Adam Gilchrist: Mastering the game of leadership and performance
2. 70+ Confirmed Speakers: A powerhouse line-up of CX leaders driving innovation, ideas, and transformation across ANZ.
3. Connection Elevated: The Social Experience of CCW ANZ 2026 From awards and VIP lunches to live demos and curated networking - connect where it counts.
4. Meet. Match. Connect. 1-2-1 Meetings at CCW ANZ: Pre-scheduled meetings designed to link solution providers with senior decision-makers.
5. We’re Off to the Races – CCW ANZ 2026 Arrives at Randwick! Experience CCW at Sydney’s iconic Royal Randwick - where performance meets precision.
6. Australia’s Largest Customer Contact Event: A record-breaking gathering of CX, contact, and operations leaders shaping the future of customer experience.
7. The Most Senior Gathering of Contact Centre Leaders in ANZ: Engage with the executives driving strategy, technology, and transformation across Australia’s largest organisations.

Check out the agenda for sessions and key themes for 2026! Bring your teams with our special group offers!

Just released - The Attendee List for Customer Contact Week 2025 #CCWEEKAU provides an overview of the top companies and professionals who attended the event. This comprehensive list includes executives, decision-makers, and customer service professionals from a wide range of industries, all coming together to learn about the latest trends and strategies in customer service.

Make sure you don't miss out! Get your delegate tickets today for region's #1 Customer Contact event. Yes, we really mean it!

Over 60 organisations have already registered to be a part of the Customer Contact Week event at the Gold Coast. View the delegate list now to see the profile of attendees!

You'll be joining senior level attendees from companies including Optus, AIA, NBN, ANZ, Sunsuper, RACV, Bendigo and Adelaide Bank, Queensland Treasury, RSPCA, plus many more.

Download the agenda at-a-glance now and get a quick glimpse into the speakers, topics and sessions to be covered during the event.