18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
The State of CX: Where Technology Meets Human Connection
The Global State of CX 2025 Report - Top 5 Takeaways for Vendors, Solution Providers & Tech Innovators
- AI Goes Mainstream - AI and automation are now enterprise essentials. ANZ leaders are deploying at scale - vendors proving speed to value will win.
- Data Builds Trust - Privacy-first, connected data systems are the foundation of CX. Providers enabling compliance and insight are in demand.
- Automation Drives ROI - Budgets focus on AI and workflow automation that reduce costs and show clear results.
- Speed with Integrity - Customers want fast, frictionless, and ethical experiences. Vendors who blend efficiency with transparency will stand out.
- CX = Growth - CX investments now tie directly to loyalty and revenue. Tech that proves this link becomes a strategic partner.
Why It Matters
Understand what your buyers value most — and position your solution where the CX market is headed.
Download the Global State of CX 2025 Report for more insights!
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