26 - 28 February, 2020 | Gold Coast
Arthur Nowak, Senior Vice President, Operations at TTEC

Arthur Nowak

Senior Vice President, Operations

Check out the incredible speaker line-up to see who will be joining Arthur.

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Conference Day One: Thursday, 28 February 2019

Thursday, February 28th, 2019

11:10 AM Engage 2020: The Future of Customer Care is Already Here

Digital innovations are revolutionising the customer experience, giving customers a multitude of self-care channels and options. We can now automate simple and repetitive functions, allowing our workforce to focus on more complex and challenging tasks. We’re now at the forefront of an evolution in customer care that will be marked by hybrid human/AI workforces. So, as we launch towards 2020, how do you make it all work together? This session explores the symbiotic relationship between humans and technology and how to best harness it today to create amazing employee and customer experiences. Key topics covered include:
• Technology powered employee lifecycle
• Unleashed workplace culture
• Empowered customer advocacy
• Gamified talent engine
• Social brand inspiration