25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD
Catherine Drinkwater, Customer Experience Strategy Manager at City of Gold Coast

Catherine Drinkwater


Customer Experience Strategy Manager
City of Gold Coast

Check out the incredible speaker line-up to see who will be joining Catherine.

Download The Latest Agenda

Conference Day Two: Friday 28 February 2020

Friday, February 28th, 2020


11:05 AM Transforming customer service into a strategic CX framework: The steps involved for creating a holistic customer strategy

  • Reviewing existing metrics and targets to meet customer expectations
  • Using journey mapping to understand where your CX journey needs to go for improved ROI
  • Implementing new technologies and service strategies