03 - 05 February, 2020 | Gold Coast
Duncan Graham, Group Manager, Contact Centres at Allianz Australia Insurance
Allianz Australia Insurance Logo

Duncan Graham

Group Manager, Contact Centres
Allianz Australia Insurance

Pre Conference Site Tours: Wednesday, 27 February 2019

Wednesday, February 27th, 2019

9:30 AM Allianz Australia Insurance, Brisbane Contact Centre

Allianz Australia Ltd is one of the country’s leading insurers, operating throughout Australia and New Zealand and providing insurance to more than 3 million people and businesses.

Presented by Duncan Graham and Sophie Krishna, learn how innovative and people led changes have been implemented, and resulted in enhanced customer experiences and improved workplace culture. Hear about their approach to a significant Contact Centre Transformation program that delivered business improvements and increased engagement through change, resulted in industry award recognition.

This is your unique chance to get to ask the team face to face:-
  • How a strong Culture and Well Being focus drives engagement and opportunities for collaboration
  • How building a Customer Centric culture requires commitment, collaboration and long term objectives
  • How to manage delivering solutions to stakeholders while working within a complex business model

*This site tour is strictly limited to 20 attendees


Check out the incredible speaker line-up to see who will be joining Duncan.

Download The Latest Agenda