Jacky Karam

Jacky Karam

Contact Centre Manager P&N Bank
Jacky Karam

Customer Contact Week ANZ 2026 - Day Two

2:30 PM Panel Discussion | The Future of Learning: Building Skills for the Evolving Contact Centre

Panel Discussion | The Future of Learning: Building Skills for the Evolving Contact Centre

How organisations are rethinking training and upskilling to prepare employees for new technologies, complex customer needs, and changing career expectations.

Key Takeaway - Understand how innovative learning approaches can drive engagement, performance, and long-term organisational success.

Check out the incredible speaker line-up to see who will be joining Jacky.

Download The Latest Agenda