18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Jacky Karam
Contact Centre Manager P&N Bank
Customer Contact Week ANZ 2026 - Day Two
2:30 PM Panel Discussion | The Future of Learning: Building Skills for the Evolving Contact Centre
Panel Discussion | The Future of Learning: Building Skills for the Evolving Contact Centre
How organisations are rethinking training and upskilling to prepare employees for new technologies, complex customer needs, and changing career expectations.
Key Takeaway - Understand how innovative learning approaches can drive engagement, performance, and long-term organisational success.
Check out the incredible speaker line-up to see who will be joining Jacky.
Download The Latest Agenda
