Jimmy Wu

Insights, Advanced Analytics Manager The Coffee Club

Conference Day Two: Friday 28 February 2020

Friday, February 28th, 2020

10:15 AM Breaking Down AI: Using Machine Learning and AI to Enhance the Customer Experience

  • Integrating digital logon and contact centre data to highlight self-service gaps
  • Determining ways to link customer interactions with new technologies for that seamless customer service strategy
  • Discovering new methods of training new and rising agents to become more proactive, and how this is key to improving your CX


Check out the incredible speaker line-up to see who will be joining Jimmy.

Download The Latest Agenda