Taking over 2 years to effectively fine tune, Westpac were the first bank in Australia to implement e-signatures and fully digitise the mortgage document process. This resulted in a 38% faster completion rate and 50% reduction in certification errors.
Tim Roberts, Westpac’s Director of Delivery and Home Ownerships, will present how customer adoption of e-sign has saved 2 hours per loan for customer service staff and ways this has improved the customer interaction for agents.
Exceeding their expectations in customer adoption by over 50%, learn how customers are utilising self-service today.
Understanding the long term digital roadmap to implementing new products
Valuing digital through the lens of customer engagement to improve the CX strategy
Determining the different service platforms that can be incorporated into your business for improved CX
Check out the incredible speaker line-up to see who will be joining Josh.
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