Kim Phillips

Kim Phillips

Head of Customer Operations and Tyro Health Tyro
Kim Phillips

Customer Contact Week ANZ 2026 - Day One

3:30 PM Panel Discussion | Redesigning the Agent Experience: Tools That Make Work Easier

Contact centre leaders discuss which technologies have truly improved day-to-day workflows for employees, from call routing and knowledge management to live dashboards and coaching tools.

Key Takeaway - Discover how the right tools and technologies can streamline workflows, reduce friction, and empower agents to perform at their best.


Check out the incredible speaker line-up to see who will be joining Kim.

Download The Latest Agenda