18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Kirsty Robinson
Customer Experience Director TAFE Queensland
Customer Contact Week ANZ 2026 - Day One
3:30 PM Panel Discussion | Redesigning the Agent Experience: Tools That Make Work Easier
Contact centre leaders discuss which technologies have truly improved day-to-day workflows for employees, from call routing and knowledge management to live dashboards and coaching tools.
Key Takeaway - Discover how the right tools and technologies can streamline workflows, reduce friction, and empower agents to perform at their best.
Customer Contact Week ANZ 2026 - Day Two
3:10 PM Panel Discussion | Technology, Trust and Transformation: Getting CX Right in a Digital-First World
Senior leaders unpack how to integrate emerging technologies without losing customer trust, and what balance of human and digital will define the next era.
Key Takeaway - Discover strategies for balancing human interaction and digital solutions to define the next era of customer experience.
Check out the incredible speaker line-up to see who will be joining Kirsty.
Download The Latest Agenda
