Contact centre leaders discuss which technologies have truly improved day-to-day workflows for employees, from call routing and knowledge management to live dashboards and coaching tools.
Key Takeaway - Discover how the right tools and technologies can streamline workflows, reduce friction, and empower agents to perform at their best.
Senior leaders unpack how to integrate emerging technologies without losing customer trust, and what balance of human and digital will define the next era.
Check out the incredible speaker line-up to see who will be joining Kirsty.
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