Kirsty Robinson

Kirsty Robinson

Customer Experience Director TAFE Queensland
Kirsty Robinson

Customer Contact Week ANZ 2026 - Day One

3:30 PM Panel Discussion | Redesigning the Agent Experience: Tools That Make Work Easier

Contact centre leaders discuss which technologies have truly improved day-to-day workflows for employees, from call routing and knowledge management to live dashboards and coaching tools.

Key Takeaway - Discover how the right tools and technologies can streamline workflows, reduce friction, and empower agents to perform at their best.


Customer Contact Week ANZ 2026 - Day Two

3:10 PM Panel Discussion | Technology, Trust and Transformation: Getting CX Right in a Digital-First World

Senior leaders unpack how to integrate emerging technologies without losing customer trust, and what balance of human and digital will define the next era.

Key Takeaway - Discover strategies for balancing human interaction and digital solutions to define the next era of customer experience.

Check out the incredible speaker line-up to see who will be joining Kirsty.

Download The Latest Agenda