26 - 28 February, 2020 | Gold Coast
Kristy Canning, Head of Contact Centre & Retail Network at NIB Health Funds

Kristy Canning


Head of Contact Centre & Retail Network
NIB Health Funds

Check out the incredible speaker line-up to see who will be joining Kristy.

Download The Latest Agenda

Conference Day Two: Friday, 1 March 2019

Friday, March 1st, 2019


11:30 AM PREDICTING CUSTOMER BEHAVIOUR TO ENHANCE CUSTOMER LOYALTY

This session will touch on key initiatives at NIB to drive increased CX and loyalty, resulting also in a reduction of lapse. Hear about exceeding expectations through onboarding, rebranding your organisational focus and trialling self-service initiatives.