25 - 28 February, 2020 | The STAR Gold Coast, Queensland, QLD
Lucas Karchinsky, Executive Manager, Call Centre Operations and Business Solutions at Life Flight Foundation

Lucas Karchinsky


Executive Manager, Call Centre Operations and Business Solutions
Life Flight Foundation

Check out the incredible speaker line-up to see who will be joining Lucas.

Download The Latest Agenda

Conference Day Two: Friday 28 February 2020

Friday, February 28th, 2020


11:05 AM Virtual Agents: How Do We Seamlessly Integrate This Into Our Contact Centre?

  • Utilising virtual agents within the contact centre to streamline processes
  • Training teams to utilise new technology platforms to assist in consumer interactions
  • Investing in new interactive channels to improve the customer experience