Lucas Karchinsky

Executive Manager, Call Centre Operations and Business Solutions Life Flight Foundation

Conference Day Two: Friday 28 February 2020

Friday, February 28th, 2020

11:05 AM Virtual Agents: How Do We Seamlessly Integrate This Into Our Contact Centre?

  • Utilising virtual agents within the contact centre to streamline processes
  • Training teams to utilise new technology platforms to assist in consumer interactions
  • Investing in new interactive channels to improve the customer experience

Check out the incredible speaker line-up to see who will be joining Lucas.

Download The Latest Agenda