The foundation of most CX strategies has been the power of personalization and tailoring products and experiences to the needs of the customer. But two issues threaten this: increasing regulatory and legal restrictions on customer data, as well as the rising concerns of security breaches for consumers.
This session will delve into the changing nature of data privacy and the key techniques contact centres can employ to secure their systems and improve their centres from a cyber-security standpoint
Understanding how to monitor customer patterns and interactions without breaching data
Training teams and customers in security breaches to ensure their information always remain secure
Creating clear trust and transparency with customers to ensure a positive customer experience
Check out the incredible speaker line-up to see who will be joining Tim.
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