Tristan Fardy, Head of CX at Volkswagen Group, will deliver a case study presentation delving into the work his team are doing to set up an offshore, internal contact centre hub. With a strong remote working culture already implemented since 2018, he and the team have begun the task of setting an internal contact centre workforce over in New Zealand.
Learn how they did it. The result? A reduction in cost by up to 30%
In 2021, we’ve hustled our previous CCW Contact Centre Leader of Year Winners to discuss the journey they have been on since being awarded the title.
CCW Inspire has been designed to shine a light on the leaders in the customer contact community and promote new ways to build relationships, support our people and inspire each other as we pave the way for future contact centre leaders.
Here they will discuss: