18-19 March 2026 | Royal Randwick Racecourse, Sydney, Australia
Where Real Engagement Meets Real Opportunity
Wes Self
Chief Operating Officer GMHBA
Customer Contact Week ANZ 2026 - Day One
9:10 AM Keynote Panel | The CX Tipping Point: What 2026 (and Beyond) Demands from Contact Centres
Customer expectations, workforce dynamics, and technology adoption are all reaching a tipping point. This panel brings together senior leaders to explore what the next phase of customer contact looks like and how organisations can prepare now for what’s coming in 2026 and beyond.
Key Takeaway - Understand the critical shifts shaping the next era of customer contact and identify practical steps to future-proof your organisation.
2:30 PM Panel Discussion | The Executive Playbook: Balancing Growth, Technology and People in 2026
This discussion brings together senior leaders to share how they’re balancing innovation with operational discipline, ensuring people and technology work together to power growth.
Key Takeaway - Understand how a holistic approach to people, processes, and technology can power growth while maintaining operational discipline.
Check out the incredible speaker line-up to see who will be joining Wes.
Download The Latest Agenda
