The STAR, Gold Coast
THE HOME OF CUSTOMER CONTACT IN Australia & NZ
For years, contact centres have worked in siloes, focused on responding to customer calls in a fast and efficient manner. Those days are long gone! Contact Centres are ready to emerge as the hero of customer experience, embracing a new way of working that goes way beyond transactional activity towards an empowered customer relationship management.
As the industry gears up to take on this new high-status value-driven role within the CX framework, Customer Contact Week 2020 will provide you with the necessary roadmap and tools to adapt your People, Process, Technology and Customer Service Delivery strategy toward this new frontier.
We’ll bring together pioneering organisations to discuss how they are successfully navigating this change and transforming their Contact Centres into a unified CX Hub that will forever change the way customers connect.
We’re Going Straight to the Top in 2020:
Chief Customer Officers Confirmed…
Steve Mitchinson
Chief Customer Officer
Adam Geneave
Chief Customer Happiness Officer
Troy Barnes
Chief Customer Officer
The #1 Customer Contact Event in Australia & NZ!
Whatever your future goals are, attending CCW should be in your 2020 plans! Next year, CCW will be even bigger and bolder in addressing the key customer contact topics.
70+
Experts will take the stage in our BIGGEST speaker faculty
8
New & Expanded Streams: including People and Culture, Technology Innovation, Process Excellence, CCW Executive Club
6
New Interactive Workshops on Chatbots, Design Thinking, Employee Engagement, AI, Customer Data Insights and more!
3
New Site Tours at NBN, Auto & General and Allianz Worldwide Centre!
#1
Customer Contact Event Series from Vegas!
2019 Inspirational Speakers
Chief Customer Happiness Officer
AirAsia (MALAYSIA)
Head of Customer Obsession
Customer Care, Uber (USA)
Chief Customer Officer
Yum! (SINGAPORE)
Autonomous Vehicle Digital Experience, Product Owner
Ford Motor Company (USA)
Chief Customer Officer
Department of Finance WA
Chief Customer Officer
MyBudget
CCO
Sumo Salad
Unforgettable Experiences..
What We'll Cover in 2020
Going from EX to CX: The Steps for Engaged, Authentic Contact Centre Agents that Hits the X Factor for Employees and Customers
The Human Face of Digital: How to Retain your Brand Identity and Connection in the Wake of Automation and Robotics
Finding the Right Operating Model: How to Determine the Right Operational Strategy for your Customer Contact Hub
You Join A Global Community
CCW is the World’s Largest Customer Contact Event Series
The 5th Annual Customer Contact Week Australia & NZ, is an extension of the 20th Annual Customer Contact Week from Las Vegas USA!
Access Your Market’s Top Decision Makers
CCW is a must attend event for businesses offering solutions to Heads/Directors/Managers of Contact Centre, Customer Experience, Service Delivery and more.
Demonstrate your Expertise and Product Excellence
Solution-oriented opportunities to engage with decision makers who specifically want to learn how your solutions can help solve their organisational goals, including IDGs and more.
Branding and Product Positioning
CCW is Australia’s #1 Customer Service event, ensuring maximum exposure and branding. Position your brand as an industry leading solution now!
Who You Will Meet at Customer Contact Week 2020
Heads/Directors/Managers of:
Contact Centre
Customer Care
Customer Experience
Customer Engagement
Customer Operations
Customer Service
Customer Success
Innovation & Technology
Customer Support
Contact Centre Sales
Contact Centre Sales
Service Delivery
Thank You to Our Partners!
