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Past Speaker Presentations

INDUSTRY UPDATE: The State of Customer Experience in Canada

INDUSTRY UPDATE: The State of Customer Experience in Canada

At CX Week Canada 2018, John Bardawill, Managing Director at TMG International Inc. presented on the state of CX in Canada and why companies need to realize its importance. In his presentation, he discusses:

  • The CX Framework
  • Dissatisfiers by industry
  • A weak employee experience foundation 
  • Recipe for CX success
  • and more.


To get a copy of his presentation sent to you directly, please contact us here


CASE KEYNOTE: Embracing Customer Experience - How to Ensure CX Makes an Impact

CASE KEYNOTE: Embracing Customer Experience - How to Ensure CX Makes an Impact

"Organizations that fail often lack understanding of what great customer experiences look like and how to get there." Corby Fine, Vice President at Simplii Financial discusses ways to ensure that CX can make an impact within your organization. In his presentation, he discusses: 

  • Top 3 most important strategic responses to counter competitive threats
  • How to measure success
  • Metrics to measure success 
  • and more!


To get a copy of this presentation sent to you directly, please contact us here


CASE STUDY: Delivering Service in a Digitally Enhanced World

CASE STUDY: Delivering Service in a Digitally Enhanced World

At CX Week Canada 2018, Nitin Badjatia, Senior Director, Product Strategy, Customer Service Management at ServiceNow, presented a case study on how to deliver service in a digitally enhanced world. In his presentation, he discusses:

  • Challenges in a customer's journey
  • Customer relationship management best practices     
  • Measuring & delivering value for service excellence
  • and more.


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PUBLIC SECTOR: Cultivating Client Satisfaction Amid Policies and Legislation

PUBLIC SECTOR: Cultivating Client Satisfaction Amid Policies and Legislation

At CX Week Canada 2018, Ashutosh Anil, Business Leader, Client Experience at Technical Safety BC discusses how the public sector cultivates client satisfaction while working with policies and legislation. In his presentation, he discusses:

  • The accident prevention model
  • The foundation of building a CX model
  • Building a collaboration framework
  • Enhancing organization-wide CX centricity
  • and more.


To get a copy of this presentation sent to you directly, contact us here