With a recession looming, many customers will curtail their spending and willingness to try new brands. They will also expect the brands they do support to meet a higher standard for customer centricity. As this is happening, businesses are facing their own cost and resourcing concerns.
Brands that can successfully navigate this challenge nonetheless stand to not only thrive in the short-term but form lasting connections with customers who feel uniquely heard and valued. As market conditions improve, this loyalty will drive significant revenue growth.
Is your customer experience built to successfully empower and retain customers amid financial strife? This Special Report will help you answer in the affirmative, while providing a blueprint for recession-proofing your business with customer contact excellence. Topics include:
- 3 mistakes that leave contact centers vulnerable to macroeconomic change
- Insight on why self-service, a theoretical solution to resourcing issues, often makes things worse
- Steps to recession-proofing your customer contact team
- Keys to making the digital user experience more conversational and personalized amid rising customer standards
- 5-point checklist confirming your CX is ready to thrive