Service and Support as a Strategic Imperative

Leading edge companies regard their support organization as a strategic enabler, empowering support agents and focusing on impacting customer satisfaction. In doing so they are adopting a cross-channel support strategy, which includes remote support technologies. The results are real boosts in customer satisfaction and reduced support costs. Download this whitepaper for the results of a research survey on what your peers are doing to boost the customer experience.

Download PDF Attachment