Thus far, the promise of AI has been exciting. The results of AI, however, have been underwhelming.
That does not need to be the case. CCW Digital has consistently researched trends -- and conversed with industry leaders -- to reveal the right way to harness the power of AI at all facets of the customer contact operation.
CCW Digital also partnered with IBM to present an AI Roadshow in Q4 2022, highlighting opportunities to meaningfully transform customer and agent experiences with the power of AI technology. By following the recommendations, self-service interactions will become more effortless and relevant, employee performance will reach new heights, and the business will uncover ample improvement opportunities.
In this extensive Masterclass, Brian Cantor reveals key AI trends for 2023. The conversation includes a list of "must-answer" questions concerning what your AI investments will mean for customer and employee experiences.