In 2022 businesses are used to uncertainty — two years of continuous transformation and unrelenting challenges have kept organizations resilient. Leaders now remain effectively prepared to optimize and improve, no matter the circumstances. They have set business continuity initiatives firmly in place to gain flexibility, strengthen risk management and minimize inefficiencies during periods of change.
Although we may have overcome many of the obstacles we faced during the height of the pandemic, we have not lost the looming sense of uncertainty across all facets of life. Themes of economic uncertainty and labor market challenges have kept organizations focused on business continuity to stay competitive and secure. Companies are continuously looking to expand values like flexibility and scalability to meet the changing needs of modern employees and customers.
To remain successful, companies must prioritize technology and strategies that enable long-term adaptability. While we may have leaned on business continuity initiatives as a lifeline during the first few months of the pandemic, we must take a more strategic approach this time around. Enacting changes that ensure continuous CX success will be critical for security and growth over the long-term.
This report will cover:
- The modern reality of business continuity in 2022
- Challenges organizations are facing amid uncertainty in the economy and workforce
- Solutions for optimizing flexibility and increasing satisfaction to promote future stability