Rather than solving problems, contact center technology has long exacerbated them. Solutions designed to empower agent performance, unlock vital customer insights, and unify experiences end up creating friction, frustration, and fragmentation. They prevent brands from optimizing customer experiences, while subjecting agents to the challenges that spur underperformance in the short-term and attrition in the long run.
As 2023 approaches, the importance of emerging from this pitfall – and ensuring technology empowers the contact center – is at an all-time high.
What can brands do to identify and implement the right technology? What strategies can help them maximize the return on their investments? This Special Report will provide the answers as it empowers you to redefine your contact center technology roadmap. Topics include:
- 4 contact center trends you must address in 2023
- Why digital experiences continue to disappoint customers
- Why brands continue to frustate their contact center agents
- 5 ways to rethink contact center technology - and redefine customer experiences in 2023
- 4 tips for making "agent empowerment" a reality, even in the remote world