Long wait times. Disconnected channels. Impersonal experiences. Time wasted on menial tasks.
These pain points are all-too-familiar – and all-too-frustrating – to those in the customer contact space. For many years, they have consistently led to angry customers, disgruntled agents, and disappointing contact center results. They have made promises of customer centricity and agent empowerment seem decidedly hollow.
The real kicker, of course, is that these pain points do not need to exist. Leading cloud platforms are enabling contact center leaders to escape the shackles of inefficiencies and inconsistencies and start building lasting connections with customers. Best of all, transitioning to the cloud is easier than ever!
To map your successful journey, we are thrilled to share this eBook from NICE CXOne. Entitled “Journey To The Cloud: A Travel Guide,” it reveals the biggest reasons to move to the cloud, the best ways to leverage the technology for customer centricity, the most alarming pitfalls to avoid, and the best opportunities for expanding your contact center capabilities.
Happy travels!
- Top 5 ways to elevate your CX operation in 2023
- Rethinking the role of cloud in today's new CX normal
- Biggest pitfalls that prevent contact center transformation -- and inhibit customer centricity
- Crucial action steps for unifying your contact center
- New opportunities to forecast contact volume in the era of digital and AI