In an engaging conversation with Conference Director Alexandra Craggs, Marija Licina, Customer Experience Manager at QTAC, and Lara Bellino, Customer Experience Team Leader at QTAC, share their expert insights into fostering employee engagement and retention within the contact centre environment.

Marija and Lara provide a firsthand look at the strategies that have enabled QTAC to create a culture where employees thrive and contribute to outstanding customer experiences.

Dive into the rhythm of customer experience innovation with Hayley McNab, Head of Customer Care at The Warehouse Group. Uncover the secrets behind engaging employees in new projects, the art of involving the right minds, and the orchestration of agile transformation.

Discover how Hayley's insights will echo through CCW 2024, bringing harmony to the world of customer contact excellence!

This report will cover:

• The importance of customer experience personalization
• The role it plays in facilitating exceptional CX
• Solutions that can improve personalization efforts and optimize workflows for more seamless yet meaningful experiences