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Emotionally Engaging Customers and Call Center Representatives Around Your Brand for Enhanced Retention

In order to emotionally engage customers with your brand, you must emotionally engage call center representatives.What are the components in delivering your brand promise that help you satisfy not only your customers but also your call center representatives?Understanding why value isn’t just in bonuses and paychecks but also in building call center representative loyalty.Reducing call center representative variability and increasing call outcomes predictabilityFind out how CVS/Caremark’s 2500 c... To continue reading this story Click Here

Upcoming Events


Customer Contact Week Asia 2024

July 16 - 19, 2024
One Farrer Hotel, Singapore
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Chief Experience Officer Exchange July 2024

July 17 - 19, 2024
The Guest House at Graceland | Memphis, TN
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CCW Executive Exchange August 2024

August 14 - 16, 2024
The InterContinental | New Orleans, LA
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