Digital has been widely embraced by consumers and by many parts of the enterprise. But the adoption of digital channels — Web sites, mobile apps, online sales and customer service, and other smart touches — has often occurred in a piecemeal way. That has resulted in three potential mishaps: 1) inconsistent brand experiences; 2) poorly invested resources; and 3) the limited strategic impact of digital on the overall business. To push these common traps aside, chief marketing officers (CMOs) must orchestrate their digital strategy using our connect-the-dots framework. Their objective: Elevate digital to the highest level of business strategy.
Download PDF AttachmentRECOMMENDED
Rihanna and Taylor Swift Won The Last Two Super Bowls; Here's How You Can Win Customer Loyalty
2024-03-05
Upcoming Events
Customer Contact Week Asia 2024
July 16 - 19, 2024
One Farrer Hotel, Singapore
Register Now |
View Agenda |
Learn More
Chief Experience Officer Exchange July 2024
July 17 - 19, 2024
The Guest House at Graceland | Memphis, TN
Register Now |
View Agenda |
Learn More
CCW Executive Exchange August 2024
August 14 - 16, 2024
The InterContinental | New Orleans, LA
Register Now |
View Agenda |
Learn More