Interview with Tanya Eglinton, Head of Contact Centre Operations at NIB

In this exclusive interview, Tanya Eglinton, Head of Contact Centre Operations at NIB, explores:

The types of digital channels NIB's contact centre is using to engage customers
Strategies to keep staff motivated and engaged when it comes to using new technologies
How to ensure a consistency of services to customers across all channels
NIB's core focus areas for the next 12 months when it comes to further driving an execptional CX
A sneak peak into what to expect at Contact Centre Week 2018

Please note: That all fields marked with an asterisk (*) are required.

First Name *

Last Name *

Job Title *

Company Name *

Email Address *

Telephone *

Country *

Where did you hear about us?