Re-Inventing the Future Workforce to Become a Resilient, Disruption-Proof Experience Centre

23 - 26 February, 2021 | The STAR Gold Coast, Queensland, QLD

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Interview with Tanya Eglinton, Head of Contact Centre Operations at NIB

In this exclusive interview, Tanya Eglinton, Head of Contact Centre Operations at NIB, explores:

The types of digital channels NIB's contact centre is using to engage customers
Strategies to keep staff motivated and engaged when it comes to using new technologies
How to ensure a consistency of services to customers across all channels
NIB's core focus areas for the next 12 months when it comes to further driving an execptional CX
A sneak peak into what to expect at Contact Centre Week 2018

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