Interview with Tanya Eglinton, Head of Contact Centre Operations at NIB
In this exclusive interview, Tanya Eglinton, Head of Contact Centre Operations at NIB, explores:
- The types of digital channels NIB's contact centre is using to engage customers
- Strategies to keep staff motivated and engaged when it comes to using new technologies
- How to ensure a consistency of services to customers across all channels
- NIB's core focus areas for the next 12 months when it comes to further driving an execptional CX
- A sneak peak into what to expect at Contact Centre Week 2018
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