03 - 05 February, 2020 | Gold Coast

Interview with Tanya Eglinton, Head of Contact Centre Operations at NIB

Interview with Tanya Eglinton, Head of Contact Centre Operations at NIB

In this exclusive interview, Tanya Eglinton, Head of Contact Centre Operations at NIB, explores:

The types of digital channels NIB's contact centre is using to engage customers
Strategies to keep staff motivated and engaged when it comes to using new technologies
How to ensure a consistency of services to customers across all channels
NIB's core focus areas for the next 12 months when it comes to further driving an execptional CX
A sneak peak into what to expect at Contact Centre Week 2018

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