Bronwyn Riley
Head of Core Customer Services Commonwealth Superannuation Corporation
GovCC 2026 Day 1 Agenda: Tuesday, 18 March 2026
GovCC 2026 Day 2 Agenda: Wednesday, 19 March 2026
3:20 PM BiG IDEAS PANEL: What’s Next for Government CX?
Government contact centres are evolving faster than ever, driven by digital transformation, data insights, and changing citizen expectations. This panel explores the next frontier of CX, examining how agencies can leverage emerging technologies, rethink performance measurement, and position contact centres as strategic platforms for citizen engagement.
Check out the incredible speaker line-up to see who will be joining Bronwyn.
Download The Latest Agenda
