Scott Unwin
Senior Manager Service NSW
GovCC 2026 Day 2: Thursday, 19 March 2026
12:30 PM Supporting the Frontline: Wellbeing and Resilience in Contact Centres
Frontline staff are the heart of any contact centre, but high call volumes, complex citizen needs, and operational pressures can take a toll on mental health and performance. This session explores how agencies can proactively support their teams, building resilience and creating a culture where wellbeing is prioritized alongside service delivery.
Check out the incredible speaker line-up to see who will be joining Scott.
Download The Latest Agenda
