A Goal-Driven Approach to Chat Vendor Selection
In this on-demand webinar, former Forrester analyst Diane Clarkson and BoldChat’s Ross Haskell discuss the crucial steps for a goal-driven approach to live chat vendor selection.
Live chat can achieve many results including driving sales conversions, reducing shopping cart abandonment, enhancing customer experience, and improving operational efficiencies.
But selecting a live chat vendor can feel like evaluating an overwhelming lists of features. Each feature-set will help achieve a goal; the challenge is to determine the features will help you achieve your goals.
Whether live chat is new to your organization or you are looking to deepen the channel with a new vendor relationship, this on-demand webinar will help you to take a goal-driven approach to chat vendor selection by answering the following questions:
- Why is live chat important in today’s marketplace?
- What are the four key considerations to determine which live chat vendors should be on your short list?
- How do your live chat objectives map to live chat vendors’ features?
- What are insider’s key tips to a successful implementation?
