Combating Agent Apathy & Turnover Through Coaching, Career Planning & Agent Feedback
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High turnover is one of the biggest challenges modern organizations are facing. Call centers in particular struggle with their reps leaving, often due to the lack of opportunity for career planning and advancement at work, issues with their manager or supervisor, and reps feeling disengaged.
This webinar will explore how organizations can better support their call center reps, improve their employee development offerings, keep employees engaged, and strengthen manager-employee relationships.
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
