Empower Your Employees – A “Human” Approach to Call Center Success
Aware of the ongoing struggles associated with recruiting, employee morale and high attrition, contact center managers undoubtedly need a workforce management plan that reinvigorates the customer management culture.
Enter the role of a cutting-edge employee empowerment strategy, which will not only spur agent engagement and happiness but also directly improve your organization’s productivity, customer experience and, ultimately, bottom line.
During this one-hour webinar, industry experts from Teleopti and leading call center executives will unveil their case study experiences and provide exclusive insight into trends and best practices for employee empowerment. With guidance from these proven techniques, you stand prepared to improve customer satisfaction and minimize costs from a more productive and more empowered workforce.
This webinar will ready you to achieve your pivotal workforce management objectives:
- Make agents responsible for their own performance
- Empower agents to plan their work around their lives while remaining committed to improving your customer service effort
- Optimize your operation to be more profitable as it delivers a more valuable customer experience
Presenters:
Magnus Geverts
President
Teleopti, Inc.
Maureen LundgrenGomes
Service Desk Manager
Teleopti
Phil Speight
Planning & Performance Business Partner
NHS Direct
