At-Home 2.0 – The Evolution of Virtual Contact Center Delivery
Virtual, at-home customer service has graduated from the early adopter phase and is now reaching the early majority of companies who are hungry for its benefits in scale.
As the virtual processes of recruiting and training have become more sophisticated, large enterprises are integrating at-home into their operations portfolio, adding thousands of workers at an unprecedented pace. The systems for recruiting, training, and managing remote teams have now matured to a point that they are being copied in physical call center operations.
This complimentary webinar will examine real-world virtual contact center success stories while discussing the breakthroughs that have made at-home a mainstream solution...and the right one for your business.
Presenters:
Mike Clarkin
VP, Client Management
Sykes
